Mr. Elom Kowu, Operations, Mechant Bank, Takoradi
Elom Kowu is a passionate and ambitious young bank official who first came into contact with quality as a result of his association with astute engineers during his graduate studies at Ghana Institute of Management and Public Administration (GIMPA 2009-2011) where he studied MBA Finance Option. He is also a BSc Economics (Hons) (May 2004) holder from the Methodist University in Accra
His eight years working life has been with Merchant Bank Ghana limited with the Tema and Takoradi branches
In Tema (October 2005 to March 2009), Elom was in charge of customer service and his duties included but not limited to account opening, customer request and problems resolution within agreed turnaround times,queue management, customer relationship management and general customer service and sales management functions inter alia
He was transfered to Takoradi branch of Merchant Bank( March 2009 to date) where as an operations officer he manages all cash duties in the branch . His duties include but not limited to vault management of both local and foreign currency, process and people management of outsourced tellers and branch tellers. He is a liaison officer between the branch and the Central Bank.
He is a natural leader and has exhibited this wherever he goes.